• Please follow the directions and fill the fields below to register as a FCERA Member Portal user.
  • After you have read and accepted the Terms and Conditions and clicked ‘Register,’ a confirmation email will be sent to the email address that you specified, containing a link. Click the link to complete the registration process.
  • Need help? Answers to common questions are at the bottom of this page.

Step 1: Verify Your Identity

  • Enter your full Social Security Number
  • Enter/Select your Birth Date
  • Enter the Zip Code (5 digits) of your current address.
  • Enter the Unique Identifier (number) provided for you by FCERA.

Step 2: Choose a Username and Password

  • Enter and confirm the email address that you will be using to log in to the FCERA Member Portal (it must be a personal email address – not one associated with a FCERA employer).
  • Enter and confirm your password (it must be at least 8 characters and contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character).
Verify Your Identity

Choose Email and Password


Step 3: Choose ‘Forgot Password’ Questions

  • Select 3 different security questions and provide your answer to each one. If you forget your password and click the ‘Forgot Password?’ link on the Member Portal login page, you will be required to enter your email/username and the answer to one of these questions in order to reset and change your password.
  • These will be used to verify your identity should you forget your password.
Choose 'Forgot Password' Security Questions


Step 4: Review and Agree to the Terms and Conditions

  • In order to complete your registration, you must check the ‘I agree to the Terms and Conditions’ box.
  • Upon successful completion of the registration screen, a confirmation email will be sent to the email address that you provided. Click the link in the email to finish registering and access your Member Portal account.
  • NOTE that the link in the email will EXPIRE after 3 days. If the link expires, you can enter your username and password on the Login screen and click the Login button to receive a new confirmation email.
Terms and Conditions/Register

Terms and Conditions

Welcome to the Arrivos member portal (the "Site") operated by the Fresno County Employees’ Retirement Association (FCERA). To access the Site, you must become a Site user by following the registration process. Registration of your username and password will not occur unless you check the box acknowledging that you read and agree to the following Terms and Conditions (the "Agreement").

Do not access or otherwise use this Site if you do not agree to the following Terms and Conditions. If you have any questions regarding these Terms and Conditions, please contact FCERA (click on the Contact FCERA link at the bottom of the Site Login page for contact information).

Portions of this Site are Copyright © 2016 Tegrit Software Ventures and are licensed to FCERA pursuant to a license agreement between Tegrit and FCERA.

Changes in Terms and Conditions

FCERA may change or amend any part of this Agreement at any time. Your continued use of this Site following any such change or amendment constitutes acceptance of the Agreement, as amended.

Use of the Site

This Agreement takes effect when the FCERA member, benefit recipient, or legal representative becomes a Site user by registering a username and password. Termination of this Agreement occurs when FCERA denies user access to the Site or otherwise provides notice to user that FCERA is terminating the Agreement, which FCERA may elect to do at any time, for any reason.

You are responsible for the confidentiality and use of your password. For your safety, never disclose your password to anyone. FCERA will never request your user-defined username or password in any form of communication other than as required by one of the following three member portal prompts: Registration, Login, and Forgot Your Password.

Immediately notify FCERA if you believe your password has been lost or stolen, or that someone has used or may use it to access the Site without your permission. If you have any evidence of, or suspect any, unauthorized use of your password or account, or any other security violation, you must immediately notify FCERA. The Site provides the capability for you to change your password.

You are responsible for all activity using the Site. If you permit other persons to use the Site with your credentials, you are responsible for any actions they take on the Site while accessing the Site with your credentials.

Users of the Site should utilize security precautions as may be appropriate to ensure proper security over system access and access to information.

You may receive a confirmation e-mail sent by the Site if you make certain changes to your account on the Site. It is your responsibility to confirm any such changes by reviewing the confirmation e-mail.

When you provide information to FCERA through the Site, you agree to provide true, accurate, current, and complete information about yourself. You also agree to (a) not impersonate any person or entity; (b) not misrepresent any affiliation with another person, entity, or association; or (c) not conceal your identity from FCERA for any purpose.

You shall not attempt to or actually disrupt, interfere with, or alter the Site or Site content, nor shall you allow other persons to do the same. You shall not directly or indirectly collect or attempt to collect any information about others, including password, account, or other information.

Access to the Site may be unavailable at times for the following reasons: (1) scheduled maintenance – there will be necessary periods when systems require maintenance or upgrades; (2) unscheduled maintenance – the Site may be unavailable when unforeseen maintenance is necessary; (3) system outages – major unforeseen events, such as, but not limited to, earthquakes, fires, floods, computer failures, interruptions in telephone service, or electrical outages, may cause system unavailability; (4) Internet service provider – failure by or unavailability of an Internet service provider. FCERA will make all reasonable efforts to ensure the availability of the Site; however, FCERA is in no way liable for system unavailability or any consequential damages that may result.

Other Limitations of Liability

You are solely responsible for the selection, installation, maintenance, and operation of your personal computer, internet access, and software. FCERA expressly disclaims any and all liability whatsoever concerning the users' access and use of the Site, including but not limited to, the improper use of your personal computer, internet access, and the transmission of data. FCERA is not responsible for any errors or failures due to (a) any malfunction of your personal computer, internet service, or the software; (b) unsuitability of your personal computer or software; (c) any virus; or (d) any problems that may be associated with the use of the Internet.


The information and materials contained on the Site are provided on an "AS IS" and "AS AVAILABLE" basis. FCERA makes no representations or warranties, expressed or implied, with respect to the materials and information found on the Site. In addition, FCERA makes no representations, warranties, or guarantees that the Site will be (a) secure, accessible continuously, and without interruption or (b) error free. Information available on the Site is produced by FCERA or is acquired from third-party sources believed by FCERA to be accurate and reliable. FCERA does not represent that the information on the Site is current. While FCERA has made every reasonable effort to offer the most current information possible, inadvertent errors can occur.

To the extent that you might otherwise believe that any warranties, guarantees, or representations have been made to you, you hereby agree that such statements, whether made orally or in writing, are to be construed as merely non-binding expressions of policy rather than affirmative representations, obligations, guarantees, or warranties. In the event of any conflict between this section and other terms and provisions of this Agreement, this section shall take precedence.

Site users assume the risk of using this service. FCERA, and its Trustees and employees, will not be liable to Site users or anyone else for damages or claims of any kind arising from the use or misuse of this Site by anyone. Additionally, this agreement releases FCERA from any claim of harm resulting from a circumstance beyond FCERA's control including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, or natural disasters.

Your access to the Site is governed by all applicable federal, state, and local laws. In the case of a dispute, you agree that the laws of the State of California shall apply to this Agreement. Venue for any action regarding this Agreement shall be in the Superior Court of Fresno County or the United State District Court Eastern District of California, as the case may be. Actual or attempted unauthorized use of the Site may result in criminal and/or civil action. FCERA reserves the right to view, monitor, and record activity on the Site without notice or permission from you. As dictated by legal requirements, FCERA may share the information FCERA gathers with law enforcement agencies or other authorized entities.

Information on this Site is not intended to serve as legal advice or as legal opinion. Information on this Site is intended for general information purposes only. FCERA, and its Trustees and employees, will not be liable for any errors in the Site's content, or for any investment decisions or other actions that you take based on the Site's content. You should not rely on this information for investment, tax, or legal advice. By using the Site, you agree to release and hold FCERA, and its agents and representatives, harmless from any and all claims, demands, and causes of action of any kind or nature whatsoever now and in the future arising out of or in connection with the use of the Site or the information provided herein. By registering to use the Site, you acknowledge and agree to the disclaimers stated above.

You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.

Privacy Statement

FCERA takes the privacy of its members very seriously. Accordingly, FCERA has taken steps to protect your private information.

The design of the Site includes industry-standard security precautions to ensure a safe and secure user experience. The personal information that you provide through the Site is protected by encryption and a secure socket layer (SSL) connection, so it cannot be read as it is transmitted over the Internet. However, despite FCERA's efforts, it is not possible for FCERA to guarantee the safety and integrity of the Site. By agreeing to this Agreement, you acknowledge that the Internet is not an entirely secure network and that communications transmitted over the Internet may be lost, intercepted by third parties, or altered.

Email, live chat, and instant messaging are not secure platforms. Information transmitted via email, live chat, and instant messaging may be intercepted by third parties. Therefore, you should not transmit personal information (e.g. Social Security number, account numbers, banking information, etc.) via email, live chat, or instant message. If you wish to communicate sensitive information to the Site or FCERA, send the information via mail or telephone rather than e-mail.

When accessing your Site account, never leave your computer unattended. It is also highly recommended that you close your Internet browser upon exiting/signing out from your account.

FCERA is subject to the California Public Records Act (CPRA). Under the CPRA and cases interpreting the CPRA, FCERA is required to disclose certain member information upon written request. You may review FCERA Public Records Request Policy for additional details.

The Site may contain links to websites created and maintained by other public and private entities. FCERA is not responsible for any material found on any linked website or for the privacy practices of other websites. FCERA encourages Site users to review the privacy statements of other websites. Those privacy policies may differ from FCERA's privacy policies.

By registering for this site, I agree to the Terms and Conditions

Need Help?

If you are an active employee, you can send an email to from your work email address and we can respond with your Unique Identifier.

Otherwise, you can call us at 559-457-0681 and once we verify your identity, we can provide your Unique Identifier over the phone.

If you are still experiencing difficulty with registration, contact FCERA.